Privacy Policy

INTRODUCTION

At the BERNABE LEON TEJERA Group of Companies, we are committed to ensuring that your personal information is protected and not used improperly.

In this document, we explain who is responsible for processing, for what purpose your personal information will be processed, the legitimacy for processing, how we collect it, why we collect it, how we use it, your rights, and we also explain the processes we have in place to protect your privacy.

By providing us with your personal information and using our websites, we understand that you have read and understood the terms related to the protection of personal data information outlined here. The Companies of the BERNABE LEON TEJERA Group are responsible for complying with the current national and European data protection legislation and aim to process your data in a lawful, fair, and transparent manner.

SCOPE OF APPLICATION

This document applies to all companies within the BERNABE LEON TEJERA Group.

CONSIDERATIONS TO KEEP IN MIND

WHO IS RESPONSIBLE FOR PROCESSING?

The definition of the data controller is described in the General Data Protection Regulation and is as follows:

DATA CONTROLLER

The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing.

All companies within the BERNABE LEON TEJERA Group are, in some way, responsible for the processing of personal information related to their clients.

If you have any questions, comments, concerns, or if you would like to make a suggestion about how we use personal information, you can send an email to the Data Protection Officer of the BERNABE LEON TEJERA Group at the following address: info@travelisland.eu.

INFORMATION ABOUT THE COMPANIES OF THE BERNABE LEON TEJERA GROUP

Innovation is one of the hallmarks of all the companies that make up the BERNABE LEON TEJERA Group. We introduce constant innovations in various areas, including fashion and accessories, decoration and home, technology, food and catering, and culture.

Business name: BERNABE LEON TEJERA Registered office: PUNTARENAS 6, MASPALOMAS, 35109, LAS PALMAS Email: info@travelisland.eu Phone: 693 769 503 VAT Number: 44710436T Website: travelisland.eu

FOR WHAT PURPOSE DO WE COLLECT YOUR PERSONAL INFORMATION?

The main reason we collect your personal information is to facilitate and improve the service that you, as a customer, expect from us.

We collect your personal information to manage your purchases, orders, or requests that you make to us, either at one of our shopping centers, warehouses, agencies, supermarkets, or through our websites or applications, by phone, or on a paper form.

Below are the main purposes we have identified in the companies of the BERNABE LEON TEJERA Group:

  • Compliance with legal obligations, including, but not limited to, the Prevention of Money Laundering Act.
  • Management of the hiring of products or services offered by any of the companies of the BERNABE LEON TEJERA Group, including remote sales and management of shipments and returns.
  • Creation and management of a personal account with a unique registration for use in the acquisition of products and services offered on any website of the companies of the BERNABE LEON TEJERA Group.
  • Handling customer information requests, suggestions, and complaints for management and resolution.
  • Surveys to improve our services.
  • Market research and commercial prospecting, consumer behavior reports, statistical data, and market trends in order to offer products and services that may be of interest to you.
  • Creating profiles and analyzing the behavior of our customers when using our websites or applications, but only if you give us your consent.
  • Keeping you informed about our latest products, offers, opportunities, etc. The channels we usually use are email, postal mail, phone, SMS, push messages, but only if you give us your consent.
  • Capturing images of people and vehicles for security reasons and assistance in emergency plans and building evacuations.
  • Handling the refund of VAT for purchases by non-resident tourists in the European Community.
  • Personnel selection management.

HOW DO WE COLLECT INFORMATION ABOUT YOU?

We collect personal information about you through various means. In some cases, you will contact us to share your personal information, while in other cases, we will collect your personal data using other methods. Below, we will explain the different ways in which we collect personal information about you and provide some examples of how we use that information.

INFORMATION YOU PROVIDE

We collect personal information that you provide to us through some of the websites of the BERNABE LEON TEJERA Group, email, mobile phone, when you hire a service, when you fill out a form, and more. In any case, at the time of collection, you will be informed of the data controller, the purpose of the processing, the recipients of the information, and how to exercise your rights under current data protection legislation.

For example, you may provide us with information when you contact our customer service, place an order, register on our websites, update your preferences and account information, fill out a questionnaire, participate in a contest, etc. The personal information you typically provide includes: name and surname, address, ID number, date of birth, email address, contact phone number, and payment details. In very specific cases, and depending on the purpose and intended use of your data, personal characteristics, academic and professional details, employment information, commercial information, social, economic, and insurance circumstances, transfers of goods and services may be collected.

If you have never requested to receive commercial communications from us, you can subscribe to the different newsletters we offer or send us an email at info@travelisland.eu.

INFORMATION WE COLLECT FROM YOUR VISITS TO OUR WEBSITES

We collect and store limited personal information and anonymous global statistics from all users who visit our websites, either because you provide us with this information actively or because you are simply browsing our websites. The information we collect includes the Internet Protocol (IP) address of the device you are using, the web browsing program you are using, your operating system, the date and time of access, the internet address of the website from which you accessed our websites, and information about how you use our websites.

We use this information to determine the load time of our websites, how they are used, the number of visits to different sections, and the type of information that attracts visitors the most. It also helps us identify whether the website is working correctly and, if we detect malfunctions or errors in operation, we can fix them and improve the performance of our websites to offer better service to all users.

This information is collected through cookies. For more information, please consult the cookie policy that you can find on each of the websites of the companies in the BERNABE LEON TEJERA Group.

SOCIAL MEDIA

The use of social media is becoming increasingly common, and in this regard, the BERNABE LEON TEJERA Group is present on most of them and it is another way to contact you.

The information we collect through social media sometimes includes personal information that is available online and is publicly accessible. We always ensure that all the information we process complies with the regulations and, in any case, we will not process information if we know that it is not lawful or if it is used for purposes that do not comply with our privacy policy.

The companies of the BERNABE LEON TEJERA Group use this information for the purposes mentioned in the section “For what purpose do we collect your personal information?”

RECORDING OF IMAGES

If you visit our shopping centers, supermarkets, warehouses, agencies, or offices, you should be aware that we have video surveillance systems in place for security reasons, for monitoring access points, and for the purpose of assisting in emergency plans and building evacuations. The use of these systems is indicated by informative signs. The recording of images is a limited and controlled means of processing your personal information, as it is used for specific and legitimate purposes.

The recording of images is carried out by means of video cameras. In some cases, it may be possible to identify you directly through the recorded images, while in other cases, your identification will be indirectly more difficult. In any case, and especially if you are directly identifiable, we will apply a number of security measures to protect this information and ensure that it is only accessible to authorized persons.

DO NOT FORGET THAT

  • The companies of the BERNABE LEON TEJERA Group may change this Privacy Policy at any time to adapt it to legislative or jurisprudential changes, as well as to industry practices. In any case, notice will be given well in advance of implementing the changes.
  • Some of our services may contain specific provisions regarding the protection of personal information, so please read the specific terms and conditions provided to you in each case.
  • The use of our services is subject to this Privacy Policy, which includes the rules for processing and protecting personal information. By using our services, you agree to be bound by the terms of this Privacy Policy.

BASIC PRINCIPLES

When we process your personal information, we apply a series of principles recognized by data protection regulations. Below, we explain how we apply these principles and the rights they confer on you.

PRINCIPLE OF LEGITIMACY, LOYALTY, AND TRANSPARENCY

We will always require your consent to process your personal information for one or more specific purposes, which we will inform you of in advance with absolute transparency.

PRINCIPLE OF DATA MINIMIZATION

We will only request the data strictly necessary for the purposes for which we require it. We are committed to reducing the amount of personal information we collect and processing it only for the specific purpose for which it was collected.

PRINCIPLE OF LIMITATION OF CONSERVATION

The data will be kept for no longer than is necessary for the purposes of the processing, depending on the purpose, we will inform you of the corresponding conservation period.

PRINCIPLE OF INTEGRITY AND CONFIDENTIALITY

Your data will be processed in such a way as to guarantee adequate security of personal information and confidentiality. We take all necessary precautions to prevent unauthorized access or improper use of our users’ data by third parties.

WHAT RIGHTS DO YOU HAVE?

In your capacity as an interested party or as a user of the services provided by the companies of the BERNABE LEON TEJERA Group, you may exercise the following rights:

  • Right of access: You have the right to obtain confirmation as to whether or not we are processing personal information about you and, if so, to access that information.

  • Right of rectification: You have the right to request the rectification of inaccurate personal data concerning you.

  • Right of deletion: You have the right to request the deletion of your personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

  • Right of limitation: You have the right to request the limitation of the processing of your personal data, in which case, they will only be kept for the exercise or defense of claims.

  • Right of opposition: You have the right to object to the processing of your personal data in certain circumstances, for example, when your data is processed for direct marketing purposes.

  • Right to data portability: You have the right to receive the personal data that concerns you, that you have provided to us, in a structured format, for common use and mechanical reading, and to transmit them to another data controller.

  • Right not to be subject to automated decisions: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

  • Right to withdraw your consent: If you have given your consent for a specific purpose, you have the right to withdraw it at any time, without affecting the lawfulness of the processing based on your consent prior to its withdrawal.

You can exercise your rights by sending an email to the Data Protection Officer of the BERNABE LEON TEJERA Group at the following address: info@travelisland.eu. When contacting us, please provide sufficient information for us to identify you, your request, and any other relevant information.

THIRD PARTIES

Your personal information may be disclosed to third parties, including the companies of the BERNABE LEON TEJERA Group, for the purposes outlined in the section “For what purpose do we collect your personal information?”

In addition, we may share your personal information with the following categories of recipients:

  • Service providers: We may share your personal information with service providers who provide services to us, such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.

  • Legal authorities: We may disclose your personal information to legal authorities if required to do so by law or in response to a valid legal request, such as a court order or a subpoena.

  • Mergers and acquisitions: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

  • Law enforcement: We may disclose your personal information to law enforcement agencies, regulatory agencies, or other government authorities if we believe that such disclosure is necessary to comply with applicable laws, regulations, or legal processes, or to protect our rights or the rights of third parties.

TRANSFERS OF DATA TO THIRD COUNTRIES

The companies of the BERNABE LEON TEJERA Group do not transfer your personal information to third countries or international organizations.

INTERNATIONAL TRANSFERS

The companies of the BERNABE LEON TEJERA Group do not transfer your personal information internationally.

DATA PROTECTION OFFICER

The companies of the BERNABE LEON TEJERA Group have appointed a Data Protection Officer to ensure compliance with data protection regulations and act as a point of contact for users regarding their personal information.

If you have any questions, comments, concerns, or if you would like to make a suggestion about how we use personal information, you can send an email to the Data Protection Officer of the BERNABE LEON TEJERA Group at the following address: info@travelisland.eu.

SECURITY MEASURES

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption of personal data, protection against unauthorized or unlawful processing, accidental loss, destruction, or damage.

USE OF COOKIES

To learn about our use of cookies, please visit our Cookie Policy.

CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, you can contact us by email at info@travelisland.eu.

DATE OF ENTRY INTO FORCE

This Privacy Policy is effective as of May 25, 2018.